complaint·January 10, 2023

Resident’s hygiene needs were not being met . During the investigation, the administrator, five staff persons and the resident were interviewed. Documents obtained for the investigation included Physician’s Report, Care Report, Shower Scheduling, Residence/Care Agreement and staffing names with telephone numbers. During the interview process, it was reported and documented that the resident (Resident 1) was scheduled to have showering three times per week. Staff indicated that at times, the resident would refuse to shower three times per week, which was the resident’s prerogative. Overall, it was reported that the resident was showering two times per week. It was stated that the resident is now on a showering schedule twice per week, with the resident’s permission. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated . Facility staff does not maintain a comfortable temperature for residents in care . On 07/13/22, the department received two complaint allegations on the same day with regard to the temperature inside the facility. On 07/15/22, Jaclyn Avila, LPA went to the facility and stated that the department conducted an investigation into the above listed allegation and found it to be substantiated. During an on site visit the department utilized an infrared thermometer gun and found that the temperature in room #4 at 3:55 PM to be 88 degrees F. Laundry room was 94 degrees F, Kitchen was 94 degrees F, Room #8 was 88 degrees F at 4:29 PM. During the inspection residents complained of the heat. Outside weather at this time was 100 degrees F. The preponderance of evidence standard has been met; therefore, the above allegation(s) is found to be Substantiated . However, due to the same two complaint allegations received on the same day, and since the facility has been cited previously by LPA Avila, the facility will not be cited again.