complaint·March 6, 2023

During the investigation, the administrator and five staff persons were interviewed. It was alleged that in July 2022 the residents were paying for services that they were not receiving. It was reported that services that were not received were that residents were not getting showered due to the water being too hot and that the cable/internet services were not available. During the interview process, it was reported that some of the water in the facility was too hot, as the facility was having plumbing issues. Staff reported that there were resident rooms that were vacant and that is where they would take the resident to receive a shower. It was stated that there was a problem with the cable/internet services and that during that time, the administrator had a service company come to the facility to rectify the problem. Staff indicated that although the cable/internet services were down for a few days, the administrator had the service company working on it. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated .