complaint·March 7, 2024

Facility failed to provide documents to responsible party - UNSUBSTANTIATED It was reported that the POA has made multiple verbal and one written request for the resident’s file and did not receive the record. LPA reviewed LIC601 Identification and Emergency Information for Resident 1 (R1) which listed R1’s husband as the person responsible for financial affairs, payment for care, Legal Guardian. LPA reviewed Resident 1’s Admission Agreement which lists R1’s daughter as the responsible person. LPA reviewed R1’s Durable Power of Attorney for Health Care which designated R1’s husband and three other family members. LPA also reviewed certified mail reciept for package delivery. COO stated they asked the family member to put the request in writing because the facility needed to include the written records request in the resident’s chart. COO stated they had not received a written request. LPA advised the responsible person (RP) to send an email directly to the COO to request the record and provided the COO’s email address to the RP. COO stated they mailed R1’s record to the address on file, certified mail receipt confirms this statement. LPA was notified by complainant that a large packet including the resident record was received by the responsible party that included intake paperwork, and an assessment. Complainant was expecting to receive any records that contained medical or financial information for the resident. LPA explained to complainant that the facility does not have medical records and advised complainant to contact R1’s medical provider to obtain those records. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED. Exit interview conducted and a copy of the report was provided to COO Diania Bingham.