complaint·March 14, 2024

Facility is in disrepair - SUBSTANTIATED LPA toured the facility and made the following observations. It was reported that the facility only has one functioning washer and one of the dryers does not heat up properly. LPA inspected Laundry Room 1 which is located next to the dining room. One dryer was in operation and heating properly. LPA turned on the other dryer and it was functional. One washing machine is inoperable and one is fully functioning. The facility has a second laundry room(Laundry Room 2) that is located at the end of the hallway near the lower hall dining room. This room contains 3 non-functioning washers and 1 large commercial dryer that are all non-functional. This room is currently not being used as a laundry room, it is being used to store housekeeping supplies. The facility plans to start using the second laundry room as the resident census increases. It was reported that the hinge on the laundry room door is preventing the door from closing properly. LPA exited the laundry room to test the door, the door does not close on it's own, the hinge needs to be repaired or replaced. It was reported that the shower hoses in rooms 5, 6, and 9 are leaking. LPA tested the showers in all three resident rooms and all three have very bad leaks. All need to be replaced. Based on interviews, observation and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview was conducted and the report was provided to COO Diania Bingham.