complaint·February 4, 2025

02/04/2025 09:00 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with administrator in training Jessica Owen. Administrator Stacey Baxter arrived later. The purpose of this visit was to conduct a complaint investigation. LPA conducted interviews and toured the facility during the visit. During the tour LPA observed the thermostats set at 78 degrees. LPA took random room temperatures in resident rooms in both the lower and upper halls, six total temperatures taken. All temperatures read between 74 to 79 degrees. The allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.