complaint·April 17, 2025

Facility has an infestation of rodents. - SUBSTANTIATED On 02/20/2025 LPA observed a small amount of mouse droppings in the closet of Room 12. On 04/13/2025 LPA toured the facility and found mouse droppings in the corner of a resident room that appeared to be dusty and dried up. LPA observed Clark non-toxic rodent monitors located inside of the facility and poison rodent traps located on the exterior of the facility. LPA reviewed service invoices from Clark Pest Control dates 09/11/2023 through 03/17/2025. On these service invoices the technician made the following observations: 7/7/2023 Trees need to be trimmed back from the roof line - Pest and rodent entry into facility. Trim trees at least 4 feet back from structure. Screens Damaged, Missing or Improperly Fit -Pest and rodent entry into facility. Repair, Replace or Install screens. 08/07/2023 Door needs rodent proofing at bottom of door. Gaps/opening at bottom of door will allow pests and rodents into kitchen areas. Recommended action: Install new threshold, adjust door height, or install weather-proofing material. Per pest control invoice dated 03/17/2025 these conditions / observations were still listed on the monthly service invoice. LPA interviewed Clark Pest control who confirmed that these conditions have not been mitigated by the facility. Staff interviews confirmed that staff have observed rodents and/or their droppings in the facility. It was determined that although the facility has monthly pest control services the issue with rodents still persists. There are recommendations that have been made by pest control that the facility has not implemented that may help to alleviate the rodent issue. The allegation is substantiated. Continued on LIC9099-C Facility call system is in disrepair. – SUBSTANTIATED It was reported that call lights outside doors are inoperable to many resident rooms. On 03/05/2025 LPA toured the facility and tested call lights that are located above resident rooms in the hallways in the lower hall. LPA observed that exterior lights above rooms 1,2,3,4,7, and 8 were not functioning, the lights were either very dim or did not light up at all. It was determined that for some rooms the exterior call lights are either dim or not lighting up at all. This allegation is substantiated. Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to administrator Stacey Baxter.