complaint·March 12, 2026

Licensee is not adhering to facility admission agreement. - UNSUBSTANTIATED It was reported that the licensee is charging an additional two weeks’ rent after a resident is no longer residing in the community, even after a resident’s belongings have been moved from the room. During interviews there was one resident’s family that was identified as possibly not receiving the refund they were due after the resident passed away. LPA reviewed the admission agreement, monthly invoice and two credits that were issued to the resident’s family. There was no evidence that the facility has been charging residents for two additional weeks after they move out or have passed away. This allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to Executive Director Grace Hawkins.