complaint·September 30, 2025

Staff did not ensure the air conditioner was working properly It was alleged that the facilities air conditioning system had been broken "on the left side of the building" towards "the 100 hall" and the building was noticeably warm. It was reported most residents were moved from their rooms to the other side of the building. It was further alleged a notice had been issued stating the air conditioner would be fixed by June 10, 2025, and no work had been completed by 4:00 PM that day. On June 11, 2025, LPA Adkison arrived at the facility and met with Administrators Stacey Baxter and Jessica Owen. Administrators informed LPA the broken air conditioners had been replaced that same day. LPA and Administrators toured the facility and made observations. LPA observed 4 (four) air conditioning control panels that read temperatures of 76 degrees F, 76 degrees F, 79 degrees F (left side of building), and 77 degrees F(left side of building). LPA took photos of each panel. Administrator stated the new air conditioners had only been running a couple of hours. LPA noted there were no residents currently living in the halls where the air conditioners were replaced. Administrator confirmed residents were moved to the other side of the building while the facility was waiting for the repair to happen. LPA reviewed an invoice from Bob's Air Repair dated May 26, 2025, and signed by the Licensee to replace two air conditioning systems. This invoice showed payment was received on June 11, 2025, upon completion of the repair. Additionally, LPA observed cell phone text message screenshots dated June 10, 2025, and June 11, 2025, of conversations between the administrators and licensee discussing the scheduling of the repair to completed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Residential Care Coordinator , Amanda Harb, via email. Staff did not ensure facility van was working properly It was alleged the facility's resident transportation van was not in working order. On June 11, 2025, LPA Adkison observed the facility's van to have a dead battery and was not operable. Administrator stated the vehicle is rarely ever used and resident's are transported by family member's to appointments, errands, etc. Administrator further stated that there is an additional vehicle that can be used for resident transportation located at the sister facility Roseleaf Oroville located in Oroville, CA. LPA reviewed the facility's Admission Agreement. On Page 7, Section G, titled " Transportation ", the agreement states " We (Roseleaf Gardens) will make available to residents, or otherwise assure the provision of, scheduled transportation to the nearest appropriate health facilities for medical and dental appointments..." Based on observations, interviews, and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Exit Interview conducted. A copy of this report and Appeal Rights were provided to Residential Care Coordinator, Amanda Harb..