complaint·March 13, 2025

LPA investigated the allegation, “Staff did not keep the facility free of bed bugs.” Based on interviews and observation of facility records, it was stated the facility had a bed bug issue in the past and a local pest control company was contracted to provide monthly services. Records indicated the last bed bug infection was in December of 2024 and the pest control company has performed services monthly since then. The facility has no current issue with bed bugs and the local pest control company will continue to provide monthly services at the facility to spray for pests every month. LPA investigated the allegation, “Staff did not safeguard a resident’s personal belongings.” Based on interviews and record review, staff members indicated they did not have any concerns regarding the safeguarding of resident’s personal belongings. Interview with R1 stated she did not have any concerns regarding safeguarding her personal belongings. LPA observed R1’s wheelchair that was lost and later found in R1’s room during the time of interview. R1 stated the wheelchair had been moved to another room but later brought back to R1 when found. Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided.