complaint·October 15, 2025

LPA interviewed (2) two current staff members who were reportedly present during the conversation. (2) two of (2) two current staff admitted that the former staff member was loudly discussing a resident’s personal business with no regard for their privacy. Staff further noted the former staff member was speaking about their own personal opinions of the individual. The former staff was using the individual’s last name. Current staff stated that they both informed the former staff member that they were violating the residents’ personal rights by speaking in such a way. Both current staff stated that the former staff member was speaking very loudly, and the conversation could have easily been heard by anyone outside the office door. Based on observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099-D. Exit Interview conducted. A copy of this report and Appeal Rights were provided to Executive Director, Jessica Smith, via email.