complaint·October 7, 2021

On 10/7/2021 starting at 8:40am, Licensing Program Analysts (LPAs) L. Francisco and J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPAs met with Executive Director, Clara Allen. During the course of the investigation, LPAs obtained information and interviewed 2 staff. Based on information obtained, valet service parking is not following infection control. 2 of 2 staff stated facility is in contract with the Windsor Parking Inc and not part of the facility. S1 stated if there is an issue with valet parking service, it would be brought to S1's attention and S1 would pass it along to the owner of the valet company. This agency has investigated the complaint alleging facility is not taking precautions to mitigate risks of spreading COVID-19. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report provided.