complaint·March 8, 2024

***report continues from LIC9099*** Investigation regarding the allegations follows. Staff did not prevent a resident from sexually harassing another resident while in care: R1 denied being sexual harassed by R2 and R2 denied sexually harassing R1. R1 further stated that she hardly sees R2 anymore. R2 told LPA that his roommate is a female, stating "they trust me" and it's nothing sexual adding "sex isn't allowed." Staff did not prevent a resident from threatening another resident while in care: R1 stated that she was never threatened by any of the residents at the facility and that she enjoys living here and has made several friends. Staff are interfering with a resident's visitations: House rules state all visitors must check in at the reception desk in the front lobby. Facility staff will then go get the person they want to visit and bring them to the lobby for the visit. Residents are free to take visitors back to their room is the resident’s roommate agrees (all rooms are shared rooms). Staff are intimidating a resident while in care: R1 denied being intimidated by staff stating the staff here are “nice” and “helpful” when she asks for things. Staff are not meeting a resident's dietary needs: R1’s physicians report dated 8/18/22 indicated that R1 is on a regular diet. Staff are not providing comfortable environment for a resident: During LPA’s first visit to the facility (12/21/23) R1 was observed sleeping in her bed under several blankets. R1 stated that is comfortable at the facility and has enough clothing and blankets to keep her warm. This agency has investigated this complaint. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.