complaint·August 14, 2025

...continued from LIC9099 Staff didn't keep facility free from insects and rodents: The allegation was related to R1. LPA inspected R1’s room and observed clothing items, shoes, linen in place on the bed, books, papers and person items cluttered but organized. LPA did not observe any insects or vermin during the inspection; however, the pest control report from Advanced IPM dated March and Aprl revealed that the kitchen drains, clogged sink in break room, and water heater room were unsanitary that could attract flies, roaches, and other pests. The doors upstairs including the entrance and kitchen, and downstairs doors have gaps, and room #16 has a hole that rodents can fit through. Insufficient staffing: W1 stated that there was not any staff present when W1 and his/her colleague arrived at the facility to provide services to R1; W1's colleague had to seek out the care staff. LPA reviewed the staff schedules for April and March 2025. Although the day schedule appeared sufficient, the schedule for nights and graveyard had either one care staff or no one scheduled for graveyard, and no one noted as scheduled to be On-Call per the regulation. An immediate civil penalty of $250 is hereby assessed for the day of 8/14/2025 listed on LIC421FC. Based on LPA’s interviews and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED . Deficiencies are cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, appeal rights and a copy of this report provided. ... continued from LIC9099A Facility not meeting residents hygiene needs: The allegation was reported by W1 and is directly related to R1. R1 needs moderate assistance when using a shower chair, does not have any diagnoses of Dementia or need for bed care; R1 is able to leave the facility unassisted, and can care for his/her own toileting. R2's care log dated April - March 2025 recorded refusals for showers, and when R2 was able to manage their own incontinence. Based on LPA’s interviews, observations, and records reviewed, the allegation is UNSUBSTANTIATED . The finding that the complaint is unsubstantiated means that the allegation is not valid because the preponderance of the evidence standard has not been met. Exit interview conducted, and a copy of this report provided.