complaint·March 17, 2026

Continued from LIC9099 A review with the Richmond Police Department revealed there were no reports or records on file regarding allegations of staff sexually abusing a resident at the facility during that time period. Interviews were conducted with staff (S1, S2, S3, and S4) and residents (R2, R3, and R4). None of the individuals interviewed were able to corroborate R1’s allegation. Staff member S2 reported that the facility maintains a zero-tolerance policy for physical or sexual abuse. Documentation reviewed included R1’s Appraisal Needs and Services Plan dated July 4, 2022. Documentation and statements obtained from staff indicated that R1 has a history of making prior sexual abuse allegations that were determined to be unfounded. Allegation: Resident physically assaulted while in care. Based on interviews and record review, the allegation that Resident 1 (R1) was physically assaulted by other residents while in care is unsubstantiated. During the initial interview, R1 stated that she had been beaten by four residents while residing at the facility. However, during a subsequent interview conducted on September 9, 2025, R1 stated that she had not been physically harmed or assaulted by any residents while living at the facility. R1 reported that the only physical assault she experienced while living at Family Courtyard involved her former partner. A review of a Richmond Police Department report dated March 6, 2020, documented an incident involving misdemeanor domestic violence between R1 and her former partner. The report did not indicate that the incident involved any residents or staff from the facility. Continue on LIC9099C....... Continued from LIC9099C Facility staff did not provide any information supporting the allegation that R1 was physically assaulted by other residents while in care. No additional information was obtained to corroborate the allegation. Allegation: Resident subjected to being yelled at while in care. During initial interview R1 stated someone (unknown name) was yelling and screaming at her. The Department interviewed R1 on 9/9/2025, and R1 made no reference of staff yelling at her. R1 stated another resident (R5) yelled at her (unknown date) one time and R1 reported the incident to W2 and S2. R1 denied having any other verbal or physical confrontation with R5. No additional information was provided by staff or residents. Based upon the information obtained and the interviews conducted during the investigation. The above allegations are unsubstantiated. The finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of report was given .