complaint·July 26, 2023

(...Continued from LIC9099) Licensee did not provide a refund to resident’s representative. Based on a review of financial records and text messages, R1's estate had leased the bed that was left in his room from Apria, so it was the responsibility of R1's estate to remove it from the facility. Records indicate that R1 died on 06/02/2023 and that the bed leased from Apria was not removed from the facility until 06/18/2023. However, the Licensee did not provide R1's estate with an invoice of the charges that had accrued during that time nor a final accounting of the services rendered or previous payments received from R1's estate so it was unclear what was the final status financially for R1's estate at the time the complaint was made.. Licensee did not provide written notification of additional services when level of care changed. Based on a review of financial records and text messages, the ADM had provided written notification of additional services being provided to R1. Licensee did not provide written itemization of charges when level of care changed. Based on a review of financial records and text messages, the ADM had provided a written itemization of charges when the level of care changed. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview was conducted with ADM. A copy of this report was provided via email.