complaint·October 29, 2021

Allegation: Staff yells at resident Investigation Finding: Unsubstantiated LPA interviewed residents (R1, R2 & R3) during visit. They confirmed with LPA that staff never yells at them. Witness (W1) also confirmed with LPA that staff never yells at residents. Allegation: Staff is incompetent with providing proper care for residents Investigation Finding: Unsubstantiated LPA interviewed residents (R1, R2 & R3) during visit. They confirmed with LPA that staff take good care of them such as assist them with activities of daily living (ADLs), feed them 3 meals a day plus snacks, assist them with their doctors' appointments, go on outings and shopping. R1, R2 and R3 told LPA that they feel safe living at the facility and treat staff as family since they have lived at the facility for more than 8 years. Allegation: Facility failed to arrange a follow-up appointment for resident Investigation Finding: Unsubstantiated ADM told LPA that R1 broke her right thumb on 09/26/21 when she had an unwitnessed fall in her bedroom around 7PM. ADM called 911 but R1 refused to go with the paramedics. The next morning (09/27/21) ADM took R1 to the hospital to get her right thumb evaluated and treated. R1 was treated with a cast on her thumb and released back to the facility the same day. LPA observed R1 able to move her right elbow and thumb without any noticeable signs of pain or discomfort during visit. ADM told LPA he has been trying to get R1's follow-up doctor's appointment to no avail. ADM stated the county told him that R1's follow up appointment is not available for another 7 weeks. He also never got any response from R1's Medi-Cal agency. He told LPA he will take R1 to the hospital ER on 10/30/21 to get R1's cast removed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are unsubstantiated. No deficiencies cited. Exit Interview conducted and a copy of this report provided.