complaint·November 7, 2025

... Continued from 9099 Fridge had multiple packs of hot-dogs, three bags of bread and some fresh lettuce in the cooler drawer. On the allegation: Staff screams at residents In an interview with W1 they stated that they have heard staff raise their voice at residents and speak to some residents including R2 and R3 in an unkind manor. In an interview it was stated that some of the staff have even pinched R3’s nose. Based on LPAs interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, and a copy of this report provided. ... Continued from 9099A R1 was observed one morning to have a broken tooth. Facility staff were interviewed and said that there had been no incident or altercation that had occurred that would have broken R1’s tooth. W1 was interviewed and stated that they were informed about the tooth the same morning that it was noticed by staff and did not believe an injury or altercation occurred, but that staff might not be brushing R1’s teeth well enough. R1 was taken to the dentist, and it was confirmed that the tooth had broken due to rotting away and not from an injury. On the allegation: Staff are handling residents in a rough manner It was observed that R1 had scratches on their arm. W1 said that they also noticed the scratches on R1’s arm but was informed by staff that R2 had grabbed R1 and that was what may have caused the scratches. W1 said that they have not seen any staff handle the residents in a rough manner. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.