complaint·October 17, 2023

S2 states R3's shower is scheduled in the afternoon. However, if S2 observes R3 needs assistance with incontinence management that needed attention right away, S2 would assist R3 with the needed care including assisting R3 with showers. R3's Health and Service Evaluation indicates standby assistance for bathing once a week and that R3 is independent with Toileting. While conducting interview with R2, LPA observed R3 taking a shower with S2 assisting. During the visit with R2 and R3, LPA observed R2's hair and beard needed attention. RCD and ED state that R2 had an appointment with the salon a week prior. When R2 was at the salon, R2 suddenly had an accident and needed to go back to the apartment. By the time R2 was able to go back to the salon, it was closed. ED states since R2 missed the haircut appointment, the salon operator has rescheduled it for R2 in a few days. During interview with ED, he states that the facility has replaced R2 and R3's bed due to the urine smell which was caused by R2 taking off diapers and sheets. ED states the bed has been replaced twice. ED also informed LPA that R2 and R3 have a doctor's appointment on October 25 for reassessment needed due to decline in cognitive functions. ED added that R2 and R3 were scheduled for reassessment in July 2023 but the family were not able to take R2 and R3 to the appointment. Based on interviews and records reviews conducted, the above allegations are unsubstantiated. Alt hough the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. There is no deficiency issued for today's visit.