complaint·June 16, 2025

Continued from LIC9099 Facility staff do not ensure that resident's room is clean and sanitized. During the investigation LPAs interviewed staff and reviewed cleaning logs. During interviews with S1, S2 and S3 it was revealed that all residents’ rooms are scheduled to be cleaned weekly, if a resident needs cleaning in between their scheduled cleaning day, staff or memory care director will clean the residents’ room. During recorded review it was revealed which parts of the room was attended to during scheduled cleaning day. Facility staff did not ensure that resident had clean linens. During the investigation LPAs interviewed staff, and it was revealed that all residents have a schedule laundry day, if a resident has an accident in their bed and needs new linen it is changed immediately and washed. LPAs reviewed cleaning checklist with date and description of what was cleaned in residents’ rooms. Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of report was given .