complaint·June 21, 2022

Allegation: Staff did not ensure resident had adequate nutrition LPA tried to interview 6 residents but all of them did not respond to questions asked. LPA observed sufficient amount of food served to residents during lunch time, LPA also observed snacks given to residents after the facility staff conducted activities. LPA observed staff offered water or juices to residents that are constantly walking around the facility. Based on records review R1 do not have special dietary needs, R1 was able to feed himself. Allegation: Staff interfered with resident's visitation Based on interviews, the facility has a scheduling policy for families that wants to visit the residents, facility strongly recommends following facility’s schedules and if the family member are late on their schedule the staff still accommodate the family and follow covid19 guidelines. LPA was not able to interview R1 to verify allegation since resident already moved out from facility. Allegation: Staff did not provide residents activities Based on interview, observation and records review, the facility have activity calendar for residents, LPA observed staff providing activities for residents , based on interview the residents who prefer to stay in their room have their own personalized activities that is being provided by the facility staff. Based on R1’s assessment, he preferred to stay in his room. Based on all information gathered during the course of investigation, the allegations are close as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and copy of this report provided.