complaint·November 14, 2022

On 11/14/22 at 1:25pm, Licensing Program Analyst (LPA) Catherine Lin conducted an unannounced initial 10-day complaint investigation visit regarding the above allegation and delivered investigation findings. LPA met with Administrator and explained the purpose of the visit. The Department has investigated this allegation and per record review, interviews, and observation found that R1 and R2 were laughing while talking to Administrators during investigation visit. R1 stated that facility was quiet, safe, comfortable, staff were kind, and food was good. R2 stated that facility was nice and clean, and staff was good. Staff member S1 and S2 couldn't think of any unusual things recently. No witness or other information indicated that staff member is violating personal right. Therefore, the allegation is unsubstantiated. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiency cited, exit interview conducted with administrator, and a copy of this report provided.