Complaint·July 9, 2021

On 7/9/2021 at 9:00am, Licensing Program Analysts (LPAs), C. Fowler and G. Luk arrived unannounced to deliver complaint findings for the above allegation, LPAs met with Facility Supervisor, Marilou Ladaban and explained the reason for the visit. Administrator, Elizabeth Cortes arrived an hour later. During the course of the investigation, 6 staff and 2 residents were interviewed. Interview with staff revealed that from January to March 2021, S5 was the administrator and S2 was the administrator from March. Facility was not able to provide Administrator schedule during March through May. However, staff (S9 & S10) stated that S2 works at least 20+ hours a week. LPAs verified that S2 has a current administrator certificate which expires on June 4, 2022. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Exit interview conducted with Administrator and a copy of this report provided.