Incident investigation·May 8, 2024

On 5/8/2024 at 2:10PM, Licensing Program Analyst (LPA), Carol Fowler arrived unannounced to conduct a case management visit regarding an incident report. LPA met with Elizabeth Cortes, Administrator and explained the reason for the visit. The Department received an incident report dated 5/2/2024. It was alleged that S1 was grabbing R1 in a rough manner while pulling and tugging aggressively, S2 was walking passed and witnessed this. S3 witnessed R1 eating R1's food when it's brought to the room. Witnesses were unavailable to interview, a written statement was provided to LPA. LPA interviewed POA via phone call. POA stated that S1 has been a caregiver with POA family for 14 years and POA wants to keep S1 on as a personal care giver, POA stated that S1 will be going through care giver training with Suncrest Hospice. POA also stated that when S1 is in need of help with R1, S1 will ask staff at the facility for help. POA also stated that S1 was interviewed by Contra Costa Police department and it was determined that there were signs of abuse on R1. Exit interview conduct and a copy of this report provided.