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Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 0756014311 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: illegal eviction Finding: Substantiated On 07/16/2024, the LPA interviewed S1 that stated R1 called 911 themselves and was transported to emergency room. S1 stated that R1 said that they were not coming back and that their ex-wife came to the facility to pick up all their personal belongings and confirmed that R1 was not coming back because they were going to another facility located in Antioch. On 09/30/2024, the LPA interviewed W1 that stated R1 was transported to Kaiser Walnut Creek Emergency Room (ER) from Walnut Creek Willows (facility) on 07/01/2024. W1 stated that after R1 was treated in the ER, R1 was ready to be discharged and return to facility. W1 stated that they called Walnut Creek Willows several times but there was no answer. W1 stated that on 07/042024 they called the facility, and spoke to one of the Med Techs, (S2), that told them that R1 was discharged and that they were not taking him back. W1 stated that S2 told them that they could not make the decision. W1 further stated that when they did hear back from S3, they told them that they were not going to accept R1 back because they were notified that R1 was not going to return to the facility. W1 stated that S3 acknowledged that they did not give R1 a 30-day notice. W1 concluded statement that there were no bedside evaluations, no exploring alternative placement options, and no confirmation if facility had an opened bed available. On 09/30/2024, the LPA interviewed W2 that stated R1 called 911 and was transported to Kaiser Walnut Creek Emergency on 07/01/2024. W2 stated that R1 was ready to be discharged on 07/03/2024 and that the facility refused to accept R1 back at the facility. W2 stated that they spoke with S1 that told them that R1 was the one that called 911 and that they were told that R1 was not coming back to the facility. W2 stated that at the time R1 was ready to be discharged from Kaiser Walnut Creek ER, that R1 did not have another confirmed placement at another facility. W2 stated that Kaiser team had to find another placement for R1. LIC9099-C (Page 2) LIC9099-C (Page 2) On 11/13/2024, the LPA interviewed R1 that stated they feared for their life because how they were being treated at the facility and that is why they called 911. R1 stated that they wanted to be checked out at the hospital and get some tests done. R1 stated that Kaiser was calling trying to get in touch with the administrator at Walnut Creek Willows but there was no response. R1 stated that they never told anyone at the facility that they were not coming back. R1 stated that they always paid their rent by the 5th of each month and paid by money order. Based on LPA’s observations and interviews conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(c)Type B

    87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas.This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    87224 Eviction Procedures(a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    87307 Personal Accommodations and Services(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(1)(b)(5)Type B

    87468.1 Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner.This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.

    Read full inspector narrative
  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 26, 2024 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on November 26, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to WALNUT CREEK WILLOWS on November 26, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas...."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.