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Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 075601431
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Staff do not safeguard resident's personal possessions. Finding: Unsubstantiated On 09/30/2024, the LPA interviewed R1 that stated they ordered three (3) banana bread muffins online on 09/03/2024. R1 stated that they left the muffins in a basket next to their bed. R1 stated that they ate one (1) of the muffins so that left them with two (2) muffins. R1 stated that the last person in the room was S2. R1 stated that S1 spoke with S2 regarding the missing banana bread muffin and that S2 denied that they took anything and that they did not touch anything in R1’s room. R1 stated that S1 replaced the muffin. R1 further stated that on 09/21/2024 they bought three (3) bottles of coconut water that they kept in the locked refrigerator in the back kitchen. R1 stated that one (1) of their bottled coconut waters were missing and one (1) of their yogurts was also missing from the refrigerator. R1 stated that they labeled their food items with their name and date and that other residents use this same refrigerator. On 10/07/2024, the LPA interviewed S1 and S2. S1 stated that they spoke with S3 and that S3 said that they did not touch nor take anything in R1’s room. S1 stated that they went to the store and bought R1 another banana bread muffin to replace the missing muffin. S2 stated that residents can place their personal food items in the locked refrigerator and that no one has access to the refrigerator. S2 stated that only kitchen staff are allowed in the kitchen and when a resident wants their food, they can ask the staff to get the item. LIC9099-C Continued... LIC9099-C (Page 3) On 11/08/2024, the LPA interviewed R2 and R3 that stated that they have not had anything missing from the facility and nothing missing from out the refrigerator if they used it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(c)Type B

    87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas.This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    87224 Eviction Procedures(a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    87307 Personal Accommodations and Services(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(1)(b)(5)Type B

    87468.1 Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner.This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.

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  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 26, 2024 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on November 26, 2024. The inspection found no deficiencies and no citations were issued.

Were any citations issued to WALNUT CREEK WILLOWS on November 26, 2024?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.