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Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 0756014311 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Staff do not accord resident privacy. Finding: Substantiated On 09/30/2024, the LPA interviewed R1. R1 stated that on 09/22/2024 they were in the shower room taking a shower when S1, a male caregiver, “barged” in the shower room just to get a cup of water. R1 stated that S1 said, “Hi,” got a cup of water and then left out the shower room. R1 stated that they were naked and had to cover up their chest. R1 stated that they felt very uncomfortable. R1 stated that there was another male staff sitting on the chair outside the shower room looking down at their phone. R1 stated that they were only in a hospital gown and that they asked the male staff if they could move. The male staff got up and stood at the counter across from the shower room but was still looking at their phone. On 10/07/2024, the LPA interviewed S1 and S4. S1 stated that they are a caregiver in the South Wing, and their duties are to change diapers, grooming (trimming resident’s facial hair, giving haircuts), feeding residents and giving residents showers. S1 stated that they couldn’t find a towel and that towels are only located in the shower room. S1 stated that they came to the shower room to grab a towel and thought that the shower room was empty. S4 stated that S3 was on their phone because they were clocking in to start their shift. Based on LPA’s observations and interviews conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(c)Type B

    87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas.This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    87224 Eviction Procedures(a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    87307 Personal Accommodations and Services(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(1)(b)(5)Type B

    87468.1 Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner.This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.

    Read full inspector narrative
  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 26, 2024 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on November 26, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to WALNUT CREEK WILLOWS on November 26, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas...."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.