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Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 075601431
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Staff does not treat resident with dignity or respect. Finding: Unsubstantiated On 10/06/2024, the LPA interviewed R1. R1 stated that S1 continues to purposely sing loud while passing their bedroom. R1 stated that S2 was very rude to them and talked with an attitude. R1 stated that they asked S2 if the breakfast was pancakes and S2 responded, “Do you want breakfast or not?” R1 stated that S2 took their food tray to the dining room. R1 stated that S3 squeezed between them and the wall while they were walking with their walker. R1 stated that they didn’t know that S3 was there, and they said, “excuse me,” to S3. On 10/07/2024, the LPA interviewed S2. S2 stated that they didn’t say anything rudely to R1. S2 stated that R1 asked if the breakfast was pancakes and S2 responded, “Yes.” S2 stated that they took the plate to the dining room. S2 stated that they have no issues with R1 and that they both say “Hi” to each other all the time. On 11/08/2024, the LPA interviewed S1. S1 stated that they sing because they were listening to a song that made them happy. S1 stated that they play their music in the backroom where they do laundry. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(c)Type B

    87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas.This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    87224 Eviction Procedures(a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    87307 Personal Accommodations and Services(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(1)(b)(5)Type B

    87468.1 Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner.This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.

    Read full inspector narrative
  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 26, 2024 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on November 26, 2024. The inspection found no deficiencies and no citations were issued.

Were any citations issued to WALNUT CREEK WILLOWS on November 26, 2024?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.