Skip to main content
ReadyRule homepageReadyRule

Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 075601431
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Facility staff are not assisting resident with meeting their bathing needs. Finding: Unsubstantiated On 11/08/2024, the LPA interviewed W1. W1 stated that their shower is scheduled on Sundays. W1 stated on 11/03/2024 they were scheduled to get a shower in the evening, but they declined because they prefer a certain caregiver that was not scheduled to work. W1 stated that they spoke with S1 to reschedule their shower and was told that they will get a shower the next day. LPA reviewed R1’s physician’s report and the report indicates that R1 needs assistance with bathing. On 11/08/2024, the LPA interviewed R1, R2, R3 and R4 that stated that they get showers based on the shower schedule two (2) times a week regardless which caregiver is assigned for that scheduled day. On 11/08/2024, the LPA interviewed S1 that stated the subject resident declined the scheduled shower on 11/03/2024 because they did not want the two (2) scheduled caregivers to give them a shower. S1 stated that they told subject resident that they will try to accommodate them on the following day, but it depends if the caregivers can schedule subject resident’s shower with the residents that are already scheduled. LIC9099-C Continued... LIC9099-C (Page 3) Allegation: Facility staff are not meeting residents dietary need. Finding: Unsubstantiated On 11/08/2024, the LPA interviewed W1 that stated that they cannot eat some of the foods that is prepared at the facility kitchen. W1 stated that they have an allergy with their health condition. W1 stated that they have an upcoming appointment with a dietician and R1 mentioned that their diet restriction is vegan. LPA reviewed subject resident’s physician’s report and the report indicates no food restrictions. Allegation: Facility staff are retaliating against resident due to previous complaint Finding: Unsubstantiated On 11/08/2024, the LPA interviewed S1, S2, S3 and S4. S1, S2, S3 and S4 all stated that they do not have any issues with R1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(c)Type B

    87307 Personal Accommodations and Services(c) Individual privacy shall be provided in all toilet, bath and shower areas.This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the section cited above in by not ensuring R1’s privacy while showering which posed a potential health, safety or personal rights risk to persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    87224 Eviction Procedures(a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5)This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above in by serving R1 with an appropriate eviction notice after deciding not to accept R1 back to the facility once R1 was discharged from the hospital ER which posed a potential health and safety risk and personal rights to persons in care.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    87307 Personal Accommodations and Services(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care...(C) Clean linen...The quantity shall be sufficient...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having clean bath towels, hand towels and wash cloths with sufficient quantity for residents in care at all times which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(1)(b)(5)Type B

    87468.1 Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (b) All residents in all residential care facilities for the elderly shall be protected from all of the actions specified in this subsection. (5) Willfully and repeatedly fail to use a resident’s preferred name or pronouns after being informed of the resident’s preferred name or pronouns in a clear manner.This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not according dignity and respect with bathing, showering, toileting, and addressing residents by their preferred names and pronouns which poses a potential health, safety or personal rights risk to persons in care.

    Read full inspector narrative
  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 26, 2024 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on November 26, 2024. The inspection found no deficiencies and no citations were issued.

Were any citations issued to WALNUT CREEK WILLOWS on November 26, 2024?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.