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Inspection visit

Complaint

WALNUT CREEK WILLOWSLicense 0756014311 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Staff did not provide a resident with privacy while in care. Finding: Substantiated On 3/03/2025, LPA interviewed Witness (W). W1 stated that on 02/17/2025 while Resident (R), R1, was taking a shower and asked Staff (S), S1, to go to their room and get their "grabbers." W1 stated that R1 has a camera in their room and later observed that S1 picked up R1's phone and was looking at their phone. On 03/05/2025, LPAs interviewed R1. R1 stated that on 02/17/2025 they asked S1 to go get their "grabbers" from their room while they were taking a shower. R1 stated that they viewed video footage from an App on their phone of S1 picking up their phone and looking at their phone while they were in the shower. On 03/05/2025, LPAs interviewed S2. S2 stated that R1, sent them a video showing S1 picking up R1's phone and confirmed that the person in the video was S1 in R1's bedroom. S2 stated that they observed S1 picking up R1's phone and scrolling through the phone while R1 was not present in the room. LPAs also viewed and observed S1 in the video picking up a phone, looking at the phone, grabbed the grabbers and walked out the room. On 03/05/2025, LPAs interviewed S1 via phone call. S1 stated that they do not have any knowledge of picking up R1's phone and looking at the phone. S1 stated that they have no knowledge of anyone else picking up R1's phone and looking at it while they were not present. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)Type B

    Residents in private facilities have the following rights

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)... residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: Based on observation and interview the licensee did not comply with the section cited above in by ensuring that camera with audio does not violate a residents' right to privacy and dignity as required by existing regulations. Including but not limited to all clients and residents maintain privacy and dignity rights that could be violated by negligent and/or abusive surveillance practices which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.2(a)(1)Type B

    Right to personal privacy in daily care

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights...87468.1, Personal Rights of Residents in All Facilities,...residential care facilities for the elderly shall have all of the following personal rights:(1) To have a reasonable level of personal privacy in accommodations...This requirement is not met as evidenced by: Based on observation and interview the licensee did not comply with the section cited above in by violating R1's personal rights to privacy including but not limited to picking up R1's phone and looking at messages when they are not present which poses a potential safety or personal rights risk to persons in care.

  • 87555(b)(17)Type B

    87555 General Food Service Requirements(b) The following food service requirements shall apply: (17) In facilities licensed for fifty (50) or more, and providing three (3) meals per day, a full-time employee qualified by formal training or experience shall be responsible for the operation of the food service...This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above in by not having a full-time qualified employee by formal training responsible for food services which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 5, 2025 inspection of WALNUT CREEK WILLOWS?

This was a complaint inspection of WALNUT CREEK WILLOWS on March 5, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to WALNUT CREEK WILLOWS on March 5, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)... residents in privately operated ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.