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Inspection visit

Follow-up

WALNUT CREEK WILLOWSLicense 0756014312 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This is an amended report to correct LIC809-D page. Licensee/Administrator, Elizabeth Cortes, was present to sign amended report. On 08/20/2025 at 4:15 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct Case Management. LPA met with Administrator Assistant, Lynette Sandoval, and informed the reason for visit. Lynette phoned the Licensee/Administrator, Elizabeth Cortes to inform. LPA spoke with Administrator on the phone. LPA spoke with S1 whom stated that they have been working on the staff trainings via in-service training with an outside trainer. LPA advised S1 that the trainings are specific which includes 8 hours dementia, 4 hours postural support, 4 hours restricted health and 4 hours hospice. The received copies of in-service training did not cover these specific areas and hours. Deficiency is cited per Title 22 California Code of Regulations and listed on LIC809D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87405(a)Type B

    Certified administrator requirements and substitute coverage

    87405 Administrator - Qualifications and Duties a) All facilities shall have a qualified and currently certified administrator. ...shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility...The Department may require that the administrator devote additional hours in the facility to fulfill his/her responsibilities when the need for such additional hours is substantiated by written documentation.This requirement is not met as evidenced by: Based on LPA's visits 08/15/25, 7/29/25, 6/10/25, 6/3/25, 4/10/25, 3/13/25 and 1/15/25 the Administrator was not available. There has been multiple deficencies citations and the designated substitute does not meet the qualifications adequate to be responsible and accountable for management and administration of the facility as specified in this section which poses a potential health, safety or personal rights risk to persons in care.

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  • 87405(d)(2)Type B

    Conformance with applicable laws and regulations

    87405 Administrator - Qualifications and Duties (d) The administrator shall have the qualifications specified in Sections 87405(d)...(2) Knowledge...ability...the applicable laws, rules and regulations.This requirement is not met as evidenced by: Based on record reviews, interviews and observations, the licensee did not comply with the section cited above in by not having RCFE specific 20 hours staff annual trainings completed since annual inspection on 06/03/25. Which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 20, 2025 inspection of WALNUT CREEK WILLOWS?

This was an other inspection of WALNUT CREEK WILLOWS on August 20, 2025. 2 citations were issued: 2 Type B.

Were any citations issued to WALNUT CREEK WILLOWS on August 20, 2025?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87405 Administrator - Qualifications and Duties a) All facilities shall have a qualified and currently certified adminis..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.