complaint·June 22, 2021

Staff also assists R1 in changing the batteries of his hearing aids when needed. R1 is forgetful and often fails to return the hearing devices back to staff for safekeeping or he would take them out and leave them behind. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore this allegation is unsubstantiated. Allegation: Staff did not have a detailed summary for the resident's doctor visits Investigation finding: Unsubstantiated Review of R1's medical records show he has visited UCSF audiology and medical clinics for his hearing impairment and other issues (smoking & cancer treatments) on several dates (08/23/19, 10/16/2019, 01/13/2021).On 01/14/21, R1 had a Zoom tele-visit with his primary care physician. His doctor advised R1 to use the headphones daily and for R1 to use the more expensive inner ear hearing aids in a group setting where he is being observed and supervised by staff. Review of R1's UCSF doctor's visit discharge summary report dated 01/13/2021 show additional instructions on R1's updated medications' list, stop smoking resources and treatment for cancer. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore this allegation is unsubstantiated. No deficiencies cited during this visit. Exit interview conducted and a copy of this report provided to administrator.