complaint·August 8, 2025

For the above allegations the following was found: On 6/5/2025 LPA interviewed S1, S2, and S3. S1 and S2 both stated that they worked with R1 at some point during their stay. Both staff were knowledgeable of R1's behaviors, conditions, and daily needs. Both staff expressed that R1 had wandering behavior and that it got to a point of R1's family hiring an outside companion because staff were unable to provide 1:1 care to R1 to ensure their safety. LPA also observed that R1 had a complete and updated care plan. LPA was unable to identify where care was not adequately provided. During the investigation LPA obtained detailed billing information for R1's stay however LPA could not confirm or confirm if the family received a copy because there were no correspondences available regarding billing statements being sent. However LPA spoke with the Business Office Coordinator who states that billing statements are included as a part of the package when eviction notices are issued. LPA observed an eviction notice dated 10/22/2024. Upon evaluation of the billing statement LPA observed that resident was admitted in July of 2023 with a daily room rate of $189, medication level 1 of $25 per day, and level 2 care of $72 per day. On 1/1/2024 the rate increased to $207 per day for the room and $27 per day for level 1 medication assistance. According to the billing statement R1's rent was typically not paid on time so late fees were also assessed. The detailed bill shows that there is a remaining balance of $9,288 still owed to the facility, therefore it appears that no refund is do. Therefore the above allegations are Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of report provided.