complaint·March 16, 2023

Continue from LIC 9099 Staff denied resident phone calls: SUBSTANTIATED RP stated that R1 moved into the facility on August 20, 2022, RP called the facility to speak with R1 and first spoke with S1, RP stated that S1 wanted to know who she was because R1 kept asking for her. RP stated that she spoke with R1 and R1 sounded drugged. RP stated that S1 informed her that R1 could not have any visitors, calls or facetime for 30 days per her house rules during transition period. RP stated that she informed S1 that RP birthday is coming up within a few days and RP would like to see R1. RP stated that when RP called the facility on 9/27/2022 S1 would not put R1 on the phone until W2 was connected to the call. RP stated that RP called the facility on 9/30/2022 at 3:00pm and 4:19pm there was no answer RP left a message and received a call back from S1 that informed her she needs to call between the hours of 10:00am and 4:00pm and R1 was not at the facility she was at a doctor appointment. RP stated that she made an appointment to visit R1 on 10/01/2022. RP stated that RP called on scheduled day to make an appointment to visit, RP called at 12:00pm, 1:00pm and 3:48pm and left a message each time and there was no call back. RP stated that on 12/16/2022 RP called to schedule an appointment to visit and left a message with no call back. RP stated that on March 10, 2023 RP call local law enforcement (Richmond Police Department) to conduct a welfare check because RP has not been able to reach R1 by phone since March 3, 2023. Staff denied resident visitors: SUBSTANTIATED RP stated that RP and W1 was parking outside of the facility and S1 came outside and informed them that they could not see R1 and R1 is in the facility eating cake. RP stated that they left flowers, a card and balloons for R1. RP stated on 10/07/2022 RP was speaking with R1 and the phone got disconnected, RP stated she called back and the phone went to voicemail RP left a message stating that RP would call back after 1:00pm. RP stated that she called back at 2:57pm and reminded S1 that she has a scheduled visit and S1 stated she did not remember RP booking anything and the facility is booked, and she could come on Tuesday 10/10/2022. RP stated she could take R1 out so that RP would not interrupt the other visitors. Continue on LIC9099 Continue on LIC9099 Staff denied resident phone calls: SUBSTANTIATED RP stated that R1 moved into the facility on August 20, 2022, RP called the facility to speak with R1 and first spoke with S1, RP stated that S1 wanted to know who she was because R1 kept asking for her. RP stated that she spoke with R1 and R1 sounded drugged. RP stated that S1 informed her that R1 could not have any visitors, calls or facetime for 30 days per her house rules during transition period. RP stated that she informed S1 that RP birthday is coming up within a few days and RP would like to see R1. RP stated that when RP called the facility on 9/27/2022 S1 would not put R1 on the phone until W2 was connected to the call. RP stated that RP called the facility on 9/30/2022 at 3:00pm and 4:19pm there was no answer RP left a message and received a call back from S1 that informed her she needs to call between the hours of 10:00am and 4:00pm and R1 was not at the facility she was at a doctor appointment. RP stated that she made an appointment to visit R1 on 10/01/2022. RP stated that RP called on scheduled day to make an appointment to visit, RP called at 12:00pm, 1:00pm and 3:48pm and left a message each time and there was no call back. RP stated that on 12/16/2022 RP called to schedule an appointment to visit and left a message with no call back. RP stated that on March 10, 2023 RP call local law enforcement (Richmond Police Department) to conduct a welfare check because RP has not been able to reach R1 by phone since March 3, 2023. Staff denied resident visitors: SUBSTANTIATED RP stated that RP and W1 was parking outside of the facility and S1 came outside and informed them that they could not see R1 and R1 is in the facility eating cake. RP stated that they left flowers, a card and balloons for R1. RP stated on 10/07/2022 RP was speaking with R1 and the phone got disconnected, RP stated she called back and the phone went to voicemail RP left a message stating that RP would call back after 1:00pm. RP stated that she called back at 2:57pm and reminded S1 that she has a scheduled visit and S1 stated she did not remember RP booking anything and the facility is booked, and she could come on Tuesday 10/10/2022. RP stated she could take R1 out so that RP would not interrupt the other visitors. S1 stated that she must speak with W3. RP stated that S1 stated that I do not have a court order. RP stated that she then told S1 that RP doesn’t need a order and the only time there is an order is when the court doesn’t want someone to take R1 out. RP asked S1 if she has an order. S1 refused to let RP take her out for a visit. Continue from LIC9099C RP stated that RP made an appointment to visit with R1 on 12/7/2022 with S1. On 12/6/2022 RP stated that she called the facility to inform S1 that she will be bringing someone with RP to visit. RP stated that she spoke with S2 and informed S2 that RP would be bringing someone with RP, RP stated that S2 stated S2 would inform S1. RP stated that RP received a phone call from S1 stating S2 didn’t inform S1 until the morning of 12/7/2022. RP stated that RP informed S1 that it’s not her fault S2 didn’t inform S1 RP was bringing someone to visit. LPA interviewed S1, S1 stated W3 has power of attorney over medical and finances. S1 stated that she would like to speak to one of the siblings about R1’s health care and that person to inform the other siblings. S1 stated that R1 was not allowed to have any phone calls or visits with anyone for the first 30 days of moving into the facility, S1 stated this is so R1 could get acclimated to the facility and staff, S1 stated this is the facilities house rule, (which is not in writing or a part of the admissions agreement. Facility admission agreement visiting policy states family and friends are encouraged to visit anytime from 10:00am to 5:00pm). S1 made a schedule for R1’s children to call the facility and to also schedule appointments to visit R1 at the facility. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted and Plans of Correction were reviewed and developed with the Licensee. A copy of this report and appeal rights were discussed and left with Licensee.