complaint·March 26, 2025

...continued from LIC9099. Based on LPA’s observations, interviews and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED. Deficiency is cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, appeal rights and a copy of this report provided to Pamela ADM. ...continued fron LIC9099A Facility staff slapped resident. R1 reported to W1 that S1 slapped him/her on the right side of the face. LPA interviewed R1 and R1 stated that he/she had been slapped by his/her sister many years ago. R1 stated that he/she was never hit by S1 or S2. On 03/18/25, LPA received a call from W1 stating that R1 wanted to retract his/her statement and that R1 was confused. R1 is diagnosed with Dementia. Facility staff yelled at resident. S1 and S2 stated that they do not yell at the residents. S3 stated that R3 and R1 yells sometimes. S3 will ask R1 to wait a few seconds. LPA asked R1 if S1 or S2 had yelled at him/her, R1 stated, “No, they are sensible people.” When asked again, S1 stated that he/she could not pinpoint that. Facility staff do not allow resident to use personal possessions without permission. LPA toured the facility, and all residents’ personal items, clothing, and shoes were unlocked and accessible to staff and residents. R1 stated that anything helpful disappears. R2 stated that S1 keeps the house clean. R3 stated that he/she doesn't have anything to bother and R5 stated he/she loves to read and that’s not a problem. W2 stated that S1 Based on LPA’s observations, interviews and records reviewed, the preponderance of evidence standard has not been met; therefore, the above allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.