complaint·December 20, 2024

...Continued from LIC 9099 On the allegation: Staff did not respond to resident's call button in a timely manner. LPA spoke with staff (S1) who stated that they do not keep an archive of calls from the call buttons, and they no longer have the records from 2023. Review of current call button logs indicated that the average call button response time is 6 minutes and 9 seconds. This allegation is unsubstantiated. On the allegation: Staff did not prevent resident from having bed bugs. LPA spoke with S1 who stated that they have not had any resent situations involving bed bugs or any other insects. S1 stated that if they were to have any sort of report of bugs/pest from the residents they would contact their contracted pest control company to do come to do additional services on top of the quarterly preventative services they are already scheduled for. R1’s medical records have no mention of bug bites on resident. This allegation is unsubstantiated. On the allegation: Staff are not providing adequate food service to residents During investigation, LPA interviewed staff (ED, S1, S2) who stated they purchase food supplies for clients’ meals every week and prepare meals as scheduled on their weekly meal plans. Residents (R2, R3, R4) confirmed with LPA that staff provide them with adequate meals and that they are satisfied with the food service. Therefore, the allegation that staff are not providing adequate food service to residents is unsubstantiated. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .