complaint·July 17, 2024

LIC9099-C Continued... LPA interviewed S1 that stated R1 wants the air to be cold and circulating all the time. S2 stated that R1 had a "private AC" but they took it out because it was expensive. S2 stated that R1's blinds are closed. S1 stated that on 07/09/2024 him and S2 were away from the facility but caregiver S3 was at the facility. S1 stated that he received a call from R1 regarding the temperature and that he spoke with S3. S1 stated that S3 said "...I don't know how to adjust the temperature..." S1 stated that he also spoke with his daughter, S4, who went and adjusted the temperature control. S1 stated when he returned back to the facility later that day, the temperature was good. LPA interviewed R1 that stated on 07/09/2024 his room was hot during the excessive heat conditions during the last couple of weeks. R1 stated that S1 was gone from the facility with guests and that he called S1 3 times that day and no answer. R1 stated that they requested to S3 if they could turn the air temperature on but S3 refused. R1 stated "I need a lot of air." R1 stated that they had their own "Energy Efficient" personal AC that included a fan and humidifier which was installed by W2 in their bedroom. R1 stated after he was discharged and returned back from his last hospitalization, 05/21/24 thru 05/28/24, his personal AC was gone without any notice or explanation to why it was removed. R1 stated that his room is hotter than all the other rooms in the house, the location where his room is facing and that there is no cross ventilation in his bedroom. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are UNSUBSTANTIATED . Exit interview conducted and a copy of this report was provided.