complaint·August 28, 2025

Continued from LIC9099A... On the allegation: Staff did not ensure resident's hygiene needs are being met. Based on interviews staff were offering showers to R1 but R1 would deny a shower. S1 stated that staff would offer to bring R1 to the shower but R1 would refuse, and staff would then offer bed baths which R1 would sometimes accept and sometimes deny. S1 said they did what they could, but they were not going to force R1 to shower/bath as it was R1’s personal right to deny. On the allegation: Staff do not ensure that residents have clean bedding. Based on interviews the facility has stained pillows. S1 stated that the bedding will sometimes discolor over time and after use. S1 stated that they reuse pillows, but they will clean and sanitize between different residents. S1 said that if a pillow or other bedding is too dirty or destroyed, they will toss it and replace it with new bedding but will do what they can to clean an item before making that decision. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.