complaint·July 15, 2025

Continue from LIC 9099 Allegation Staff do not ensure residents are served food of good quality. Investigation Finding: unsubstantiated. During interviews with resident 1 (R1) revealed R1 is happy and satisfied with the meals being served at the facility. Interview with R2 revealed that they often have Oatmeal form breakfast, and the meals are sometimes great and sometimes as it comes. Interview with staff revealed that all staff are cooking meals and always give options as an input of meals that will be prepared for the day, and an option if the residents are unhappy with the meals the care staff will prepare the residents with what they would like to eat. LPA toured the facility and inspected the food pantry, refrigerator, freezer in the kitchen and in the garage, all food was fresh and of good quality. LPA observed lunch that was prepared for the residents that appeared fresh and healthy. Therefore, this allegation is UNSUBSTANTIATED Allegation Staff are not following resident’s doctor's orders. Investigation Finding: unsubstantiated. During the investigation LPA interviewed staff which revealed that R1 does not have a special diet request from R1s physician but W1 requests the facility to modify R1s diet. LPAs Review of R1s physicians report reveled that R1 dose not have a special diet request noted from R1s physician. Therefore, this allegation is UNSUBSTANTIATED Continue on LIC 9099C Continue from LIC 9099 Allegation Staff do not provide activities for residents. Investigation Finding: unsubstantiated. During the investigation LPA interviewed staff and residents. S1 stated that the facility has plenty of activities such as puzzles, books, crossword puzzles, walks, listening to books on tape. Interview with S2 revealed that the facility has crossword puzzles, listening to books, rosaries and walking the dogs and residents enjoy visiting each other. Interview with S3 revealed the facility are things like chatting with each other, listening to books, puzzles, crossword puzzles and S3 tries to get residents to exercise. Interview with R1 revealed that R1 talks with others at the facility, plays mind games, puzzles, reads and walks R1s dogs in the back yard and down the street with staff. Interview with R2 revealed that R1 visits with roommate and works on word search and has books and doesn’t get out much. Therefore, this allegation is UNSUBSTANTIATED No deficiencies cited during visit. Exit interview conducted and a copy of this report provided .