complaint·October 28, 2021

Per the allegation that staff mishandled resident’s personal belongings (a wheelchair and a red walker), the Department found that the facility had completed a detailed Personal Property and Valuables list that included the subject items at the time of move in, and it was provided to the subject resident’s Responsible Party - and signed off by the Responsible Party - at the time of move-out. There was insufficient information available to verify whether the correct wheelchair and walker had been returned. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred; therefore the allegations are Unsubstantiated. Exit interview conducted with House Manager Genny Flores and a copy of this report was provided.