complaint·January 4, 2024

Allegation: Staff do not keep the home clean or sanitary Finding: Unsubstantiated During investigation, LPA toured the facility with administrator (ADM) including but not limited to common living room, dining room, kitchen, bathrooms, residents' bedrooms, laundry closet and storage shed. LPA observed cleaning supplies (Clorox, Lysol, wipes) and detergent stored locked in the backyard storage shed. LPA also observed residents to be well-groomed, no urine or feces smells on them or inside their bedrooms. ADM stated staff clean and disinfect commonly touched surfaces with Clorox and Lysol every day. LPA observed the facility to be clean, odor free, sanitary and in good repair Allegation: do not meet resident hygiene needs Finding: Unsubstantiated During investigation, R4 confirmed with LPA that staff change her diapers 3 or 4 times a day or as needed. She stated that staff assist her with her hygiene needs (toileting, showering, grooming, dressing) each day. During visit on 11/30/23, LPA observed residents (R1, R2, R3, R4) to be clean, odor free and well groomed. free. ADM stated that staff checks on residents every 2 hours and changes their diapers as needed. LPA observed staff assisting resident (R3) in the toilet during visit while another staff was changing another resident (R4) inside her bedroom. Allegation: Staff do not keep facility free from odor Finding: Unsubstantiated During investigation, LPA toured the facility with administrator (ADM) including but not limited to common living room, dining room, kitchen, bathrooms, residents' bedrooms, laundry closet and outside storage shed. LPA did not smell any foul odors inside or outside the facility. LPA did not observe any garbage or dirty laundry that may cause an odor. LPA observed the facility to be clean, odor free and in good repair. Continued on next page, LIC-9099C1 Allegation: Staff are not providing residents adequate food service Finding: Unsubstantiated During investigation, LPA observed the facility has a minimum of 2-day perishable and 7-day non-perishable food supply including fresh fruits and vegetables, cereals, bread, juice, milk, water, coffee and meats stored in the kitchen refrigerator, freezer, pantry and garage refrigerator/freezer. On 11/30/23 at 12PM, LPA observed residents eating chicken stew, bread, fresh fruit with water & juice. LPA observed weekly menu showed a variety of meals scheduled from Monday to Sunday. Residents (R1, R4) and responsible party (F2) confirmed with LPA that staff provide a variety of food for breakfast, lunch, snacks and dinner with drinks every day. ADM stated residents are provided extra helpings of food and drinks upon request. Based on records review, interviews conducted, and observations made, the department has investigated the above allegations and found them to be unsubstantiated. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the above allegations are unsubstantiated. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.