complaint·September 17, 2025

CONTINUE LIC9099 Allegation: Staff does not ensure facility has adequate food supply. Investigation Finding: Substantiated W1 reported that the facility does not have an adequate food supply for the amount of residents. LPA conducted a tour of the kitchen and observed that the facility dose not meet the minimum of one week nonperishable food supply and two day of perishable food supply which should be maintained at the facility. Therefore, this allegation is Substantiated. Based on the Department’s investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided. CONTINUE FROM LIC 9099 Allegation: Resident sustained unexplained bruises while in care. Investigation Finding: unsubstantiated W1 reported that R1 had unexplained bruises, interview with S1 revealed that R1 has a habit of hitting the walls in R1s room when R1 is read to get out of bed which has caused the bruises on R1s arms. Interview with W2 revealed that due to R1 being on the heavier side the bruises could have come from R1 mobility such as getting up from bed or a fall. S2 was unsure of where the bruises came from. Therefore, this allegation is unsubstantiated. Allegation: Staff yell at residents. Investigation Finding: unsubstantiated W1 reported that facility staff have been yelling at residents in care. Interview with W2 revealed that W2 has never witnessed staff yelling at residents. Interview with R2 revealed that staff have not yelled at R2 and R2 has never witnessed staff yelling at other residents in care. Interview with R3 revealed that R3 and the Administrator had a misunderstanding which caused R3 to raise R3’s voice and Administrator raised her voice at R3, R3 also stated that once R3 understood the situation that everything was fine and the facility takes good care of R3. R3 stated that R3 has not heard any staff yelling at any residents. Interview with R4 revealed that R4 has never been yelled at by staff and has not witnessed staff yelling at the residents. Interview with S1 revealed that S1 has not yelled at any of the residents but has spoken loud due to hearing issues of residents. Interview with S2 revealed that S2 has not yelled at residents, Therefore, this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided .