complaint·August 21, 2025

Continued from LIC9099 R1 stated during interview, R1 had a lengthy conversation with S1 expressing frustration about how the situation was handled and that S1 did apologize for S3’s actions and agreed to have a conversation with S3. S1 and S3 admitted that the conversation should have been in a more private setting, not in front of other residents. Facility did not communicate with resident for non-payments During interviews with S1 and R1 it was revealed that S1 did not communicate with R1 regarding non-payments until R1’s rent wasn’t paid for two (2) months. S1 admitted during interview that S1 never brought up the issue to R1 . R1 also stated during interview of having no knowledge of non-payment until the day S3 decided to talk about it in front of the other residents. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted with Paul Lam. A copy of this report and appeal rights provide Continued from LIC9099A During record review it was revealed that R1’s physician changed two (2) out of the three (3) medications from daily dosage to a PRN. The Medication Administer Record (MAR) was also reviewed during the investigation and it revealed medications are being administered to R1 as per the physician’s order. Staff did not ensure that resident care needs were met while in care During interviews with S1, S2 and R1 it was revealed that staff does ensure the residents’ care needs are met. R1 stated during interview, staff does a great job assisting her daily needs, ready to live alone without care. S1 and S2 stated during interviews that all residents in care ADLs are handled by staff and that staff have been trained to handle residents’ needs . Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted with Paul Lam. A copy of this report provided.