complaint·October 1, 2025

Continued from LIC9099. During the initial interview W1 stated R1’s rent was being raised, and the facility did not provide anything writing or give a 60-days’ notice. S1 stated during the interview that R2, R4, and R5’s was being increased not R1. S1 stated a notice was given to the three (3) residents. LPA reviewed the rate increase notices and observed the notices indicated it was given February 21, 2025, and would be effective on April 1, 2025, therefore, the required 60-days’ notice was not given. Allegation: Staff does not ensure the food served is of good quality During the initial interview W1 stated the facility only serves ethnic foods and if the residents don’t like the food they are served peanut butter and jelly. S1 stated the residents have a variety of foods for breakfast, lunch, and dinner is pretty much set. If a resident does not like what is made, they are given options such as buying their own food, a sandwich, or sometimes staff will purchase something. R1 stated the food is ok and is given a sandwich if he doesn’t like what is cooked. R2 stated the food is ok but feels more snacks are needed. LPA toured kitchen and observed there was a lot of pork, ¼ gallon of milk, 1 gallon of orange juice, not enough perishables or snacks. Based on interviews which were conducted, record review, and observation the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. A copy of the appeal rights and this report provided. Continued from LIC9099A. with the bank staff and reviewing R1’s bank statements it revealed the person that was taking R1’s money and it wasn’t anyone at the facility. R1 stated during interview that he helps a family member financially and that’s why he doesn’t have any money to pay rent or buy his medication. Allegation: Staff does not ensure residents’ medications are properly managed During the initial interview W1 stated R1’s medication was out for three (3) days, and the pharmacy had not been paid. S1 stated R1 could not pay for the medication and S1 bought the medication because it was necessary. S1 stated R1 told her he would pay her back when he could. LPA reviewed hand-written notes and invoices from Sycamore Medical Pharmacy that indicated the amount owed by R1 but paid by S1. During the interview on 9/25/2025, W1 stated that the misunderstanding regarding the medications have been corrected. The pharmacy is not being paid directly. Allegation: Staff verbally threaten to evict residents in care During the initial interview W1 stated that S1 threaten to evict residents due to them not complying to pay an additional $1000.00 per month. S1 stated she was increasing the rent for R2, R4, and R5 by $500.00 per month. S1 stated increases had not occurred since those residents moved into the facility. W1 stated after interviewing on 9/25/2025, the resident wasn’t threatened it was an explanation of the reason to be evicted. Continued on LIC9099C. Continued from LIC9099C. Allegation: Staff does not ensure residents are spoken to in an appropriate manner During the initial interview W1 stated S1 is disrespectful to all the residents when talking to them. S1 stated she or either of the other staff have spoken to the residents in an inappropriate manner. R1 and R4 stated all the staff treat them nicely. Neither did the residents observe or hear any staff being disrespectful. Allegation: Staff do not have the ability to communicate with residents in care During the initial interview W1 stated the staff at the facility does not speak fluent English and the residents are not able to communicate their needs effectively. S1 stated all her staff speaks English and there has not been a problem communicating with the staff. During interviews with R1 and R4, both stated there isn’t any problem communicating with the staff. During past and present visits, the LPA observed communication between the staff and the residents and did not observe any problems. Based upon the interviews conducted and the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is no preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of report was given .