Complaint·January 21, 2026

Allegation: Staff do not accord resident privacy Investigation Finding: Unsubstantiated During investigation LPA interviewed reporting party (RP), staff (Manager on Duty (MOD, Regional Director (RD) and reviewed the Sage Fall Detection System notification letter sent to residents on 12/12/25. RP stated that the facility has installed AI fall cameras in all resident bedrooms including memory care (sign notification on the door walking into memory care) which are capable of fall detection and motion/video recording. On 01/14/26 at 3:30PM, LPA toured the facility and observed the motion detector devices installed inside assisted living and memory care residents’ bedrooms. RD stated that the Sage Motion Detectors are not surveillance cameras. They are motion detectors which do not record any audio or continuous live monitoring. RD stated that the facility will hold informational meetings about the Sage motion detection system for additional education, understanding of the system and consent forms will be provided to all residents, authorized representatives, family members who would like to avail of the fall detention system service. MOD stated residents who decide not ot avail of the Sage fall detection system will have the device covered and inactive from the system. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff do not accord resident privacy is unsubstantiated. No deficiency cited during visit. Exit interview conducted and a copy of this report provided.