complaint·March 12, 2025

LIC9099-C (Page 2) Allegation: Staff did not accord resident dignity in personal relationships with staff. Finding: Unsubstantiated On 10/17/2024, LPA interviewed witness (W) W1. W1 stated that they didn't know what was going on. LPA interviewed staff (S). S1 stated that resident (R) R1 gets confused. R1 was not available for interview. Allegation: Staff did not return resident’s laundry in a timely manner. Finding: Unsubstantiated On 10/17/2024, LPA interviewed W1. W1 stated that S2 doesn’t return laundry back. LPA interviewed S1. S1 stated that they directed S2 and all male caregivers to not enter resident’s room. S1 stated that laundry was being done during the NOC shift. S1 stated that the laundry will be delivered the following day in the mornings by female caregivers. Allegation: Staff spoke to resident in an inappropriate manner. Finding: Unsubstantiated On 03/12/2025, LPA interviewed S1. S1 stated that they will never speak or talk to any of the residents out of anger. However, S1 stated that their voice is firm to keep control of all the situations and S1 stated that the residents respect them. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.