complaint·August 13, 2024

Allegation: Staff took resident’s phone as retaliation: Unsubstantiated During the course of investigation LPAs reviewed R1 files indicated that R1 is diagnose with schizo affective. LPAs interviewed 4 staff 4 out of 4 stated that R1 is not medication compliance. R1 stated “My mind is clear, and I don’t want to take any medication”. S1 stated R1 phone is with the facility due to R1 excessive calling the police. LPAs confirmed with R1 family member that they are aware that R1 phone is with the facility staff. LPAs noted that R1 is conserved by San Mateo County Public Guardian, and R1 conservator/ family members asked the facility to keep R1 phone, which are not to retaliation. Therefore, the allegation is unsubstantiated. Allegation: Staff are not ensuring resident is seen by medical doctors: Unsubstantiated During the course of investigation LPAs conducted residents’ files reviewed, and staffs interviewed. After reviewing R1 records of doctor visit/ notes showed R1 doctor seen R1 at the facility once a month, and as needed. S1 and S2 indicated at time R1 doesn’t want to see R1 doctor. Therefore, the allegation is unsubstantiated. Allegation: Staff did not safeguard resident’s personal belongings: Unsubstantiated During the course of investigation LPAs conducted interviewed with R1, and staffs interviewed. R1 stated that some of R1 paper are missing. LPAs reviewed LIC 621 and when asked R1 regrading the missing paper LPAs observed that R1 was not able to explain what exactly what was missing in R1 belonging. LPAs observed R1 pull out papers from different folders indicating that R1 believes that R1 paper is missing. 4 out of 4 staffs indicated that R1 is very specific about R1 belonging, therefore staff is not able to touch R1 belonging without R1 being present. Therefore, the allegation is unsubstantiated. Report continues on LIC 9099c... Allegation: Staff did not allow resident to call CCL to file a complaint: Unsubstantiated During the course of investigation LPAs conducted interviewed with R1, and staffs interviewed. R1 stated that staff didn’t let R1 used the phone when someone is in used of the facility phone. S1 and S2 stated that “we never said no to R1 only when the phone is being used by other residents, so we asked/ explained to R1 that R1 have to wait”. S1 and S2 stated that majority of the time R1 is the one that used the facility phone. Therefore, the allegation is unsubstantiated. Allegation: Staff does not treat resident with dignity and respect: Unsubstantiated During the course of investigation LPAs conducted interviewed residents and staffs. All indicated that staffs treated residents with respect and do not put any residents down. 4 out of 4 staffs states “they have not seen, witness, heard, or themselves disrespect or put any residents down”. R3 stated that “I get treated with respect here”. Therefore, the allegation is unsubstantiated. Allegation: Staff are not meeting residents needs: Unsubstantiated During the course of investigation LPAs conducted residents and staff’s interview. 4 out of 4 staff indicated that we observed residents and look at the needs and service plan to assist residents. Residents indicated that the staff at the facility meet all their needs. Therefore, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview is conducted, and this report provided.