complaint·February 23, 2023

Continue from LIC9099 Resident's rates were raised without proper notification. RP stated that R1 rates were raised without proper notification. LPA interviewed S1 and S2 and requesting the facility provide correspondence showing that the facility provided the RP with proper notification of rent increase. T he Department obtained a record indicating an annual adjustment to the rent which would have increased approximately 14.9%. Facility failed to provide any documentation showing rent increase due to R1 status change. During an interview with S2 once the doctor declared a resident with dementia, they are automatically moved to memory care unit which is a part of the admission agreement. Based on interviews and record review the facility failed to provide the Department with proof of correspondence for the increase in rate change, therefore this allegation is SUBSTANTIATED . Resident's Representative was not provided with a notice setting forth the reason(s) for a rate increase. RP stated that she was not provided with the reason for the rate increase. During record review the department reviewed the Physician communication which states family needs to be informed of change in condition and need for higher level of care-Memory Unit. The Department requested proof of contact between RP and the facility via letter or email. The facility failed to provide the Department with proof of contact. Based on interviews and record review the facility failed to provide the Department with proof of correspondence for the reason (status change) for the rate change, therefore this allegation is SUBSTANTIATED . Continue from LIC9099 Resident's Representative was not provided with a general description of costs pertaining to a rate increase. RP stated that the facility did not provide a description of costs pertaining to the rate increase. The Department requested description of cost pertaining to the rate increase, the Department received a copy of R1’s Resident Status Change Form which shows the effective date, new apartment style, apartment number and new rent amount and transfer reason (change in condition) however the RP stated that she did not received any information. Based on interviews and record review the facility failed to provide the Department with proof of correspondence for the general description of cost pertaining to the rate change, therefore this allegation is SUBSTANTIATED . Exit interview conducted and a copy of this report and appeal rights provided. Continue on LIC9099A Resident's Representative's requests for communication with staff were not responded to in a timely manner. RP stated that her requests for communication with staff was not responded to in a timely manner. RP did not provide the Department with proof of any attempts to contact the facility. RP also stated that she wished to withdraw her complaint and refused to continue communication with the Department. Based on interviews and record review the Department has investigated the above allegation therefore the allegation above is Unsubstantiated. Exit interview conducted and a copy of this report provided.