complaint·June 12, 2024

Continue from LIC9099 Reporting party stated residents are being isolated due to lack of staffing. Record review reveals that memory care and assisted living was fully staffed on the dates in question. Interview with S1 revealed that staff conducts safety checks for all residents rooms every two hours. S1 also stated the residents are asked and encouraged to come out into the common areas to join activities. LPA toured the memory care location and witness residents participating in arts and crafts, having snacks, watching TV, listening to music and getting hair cuts. Based on interviews and record review the Department has investigated the above allegation and found it to be Unsubstantiated. Exit interview conducted and a copy of this report provided.