complaint·December 23, 2024

Continue from LIC9099 It was alleged that staff did not prevent a resident from physically abusing another resident resulting in injury, however after records reviews, observation, and interview conducted reveals that R1 is with staff majority of the time due, confused, disoriented, aggressive behavior, and sun downing behavior. After the alleged incident facility conducted an internal investigation reveal that R1 being monitor by staff constantly for any physical or aggression R1 have or may have. Memory care director conducted an in service with all the staff and directed staff to pay attention to residents that have sun downing and to record keeping any sign or behavior. Interviewed with S1 revealed that staff conducts safety checks for all residents’ rooms every two hours. S2 also stated the residents are asked and encouraged to come out into the common areas to join activities. During the tour LPA observed R1 was being redirected by staff constantly, and staff is with R1 the entire time. Based on interviews, observation, and record review the Department has investigated the above allegation and found it to be Unsubstantiated. Exit interview conducted and a copy of this report provided.