complaint·March 4, 2026

CONTINUE FROM LIC 9099 ***THIS IS AN AMENDED REPORT FROM 01/28/2026*** Allegation: Staff did not answer resident's call button in a timely manner. Investigation Finding: substantiated. W1 reported that staff did not respond to the call pendant in a timely manner, W1 also reported that the facility is low staffed. S1 reported that the facility has had issues with the SMART care pendants but staff are making rounds to assist residents as needed. S2 reported that residents have pendants that alerts the front desk, and the front desk alerts a badge pager to care staff and the main computer, if not cleared after 3 or 4 minutes time then the office will be notified the system generates reports if the pendants have not been answered. S2 stated that the facility had issues with the system it was reported and being repaired. S3 that the SMART care pendants have been updated but there is a glitch in the system and the company has been notified and are working on the system. Based on the evidence obtained this allegation is SUBSTANTIATED. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties . Exit interview conducted. Appeal Rights and a copy of this report provided.